University of Washington - User-Centered Design Certificate - 2013
Seattle Central Community College - AAS-T in Web Design - 2011
Western Washington University - B.A. in Geography -1998
Certified ScrumMaster (CSM) - Scrum Alliance, Inc., License 000254766
User-centered design best practices
UI / interaction design
Prototyping and simulations (iRise)
Work with UX team members on style guide and UI pattern library to ensure consistency across Costco.web brands
Project team lead on UX assessment, interviews, persona's, iterative cart sorts (open / closed), revised information architecture, wireframes, prototyping (paper & Axure), user testing, visual design and responsive HTML protosite.
Usability study evaluated the user's ability to access, register, download, start running, download, and exit the software. Used a mixed method approach which included a pre-test questionaire, task analysis, and post-test interview with Likert-scale and open-ended questions.
Performed a content audit of exisiting marketing collatoral, prepared client survey with user profiles, provided revised information architecture alternatives to more effectively communicate diversity of engineering services to the end user, and coded HTML prototypes to help the Client determine the purpose of their rebranding efforts and intended audience.
Web Producer and designer on four person project team to build a photography portfolio site built on WordPress with Flickr mini-plugin to remotely access existing galleries.
A Pacific Northwest inspired E-commerce protosite showcasing 25 snowboarding related retail products. XHTML 1.0 Transitional, PHP includes. I learned the importance of organizing content, writing for web versus print and image optimization best practices.
Developed and designed all branding and written content for this Seattle-based and nationally certified sustainable construction contractor. XHTML 1.0 Transitional, PHP includes.
Responsible for UX design of new customer order information web application to check order status,view credits & returns information and view shipped per parcel inventory details. Deliverables include: mapping information architecture scenarios, use cases, design comps, iterative lo/hi-fi wireframes, drafting UI specifications and coding responsive mobile-friendly HTML5 prototypes with Bootstrap and Skeleton toolkits.
Visual design and HTML prototyping for vehicle mounted touch and voice activated interfaces for order fulfilment and shipping by warehouse employees. Designs emphasize the use of icons contextual indicators and revised error message copy to improve order fulfillment processing times and reduce user error.
Web designer/developer for revamped PACCAR Parts division protosite. A table-based site with inline CSS was replaced with a design that includes dynamic navigation, image gallery and SEO-friendly improvements including enhanced meta-data, refined anchor/alt and image tags and keyword focused web copy.
Performed cognitive walkthroughs to identify bugs and provided recommendations for site navigation improvements- www.m.trparts.com mobile site (Android).
Managed deployment of tri-monthly/tri-lingual e-mail advertising campaigns with DRAFTFCB for Kenworthpartsinsider.com and Peterbiltpartsinsider.com.
Grew and managed initial $3K contract into $70K+ with Air Liquide America LP in 9 months.
Industry function representation: Puget Sound Business Journal, Washington CEO Magazine, CE News, Inc. 5000, NAIOP, ULI, AIA, King County MBA.
Implemented company-wide recycling program resulting in recognition by City of Kirkland's Green Business Program.
Marketing strategy development and RFP preparation.
Spearheaded and managed $25K redesign of web-site, logo and print collateral.
Hearing Examiner representation to successfully obtain project approvals on behalf of Clients.
Site planning / residential short plat and subdivision lot layout design.
Land-use policy interpretation and regulatory administration of City zoning and State Shoreline Management Act regulations.
Site plan review and approvals for residential, municipal and commercial land development.
Expert witness testimony.
Product testing and retailer product education.
Brand ambassador at trade shows, on-snow demos and regional competitions.